Refund policy

🛡️ Return and Refund Policy

At Luvio, we’re committed to your satisfaction. That’s why we offer a 30-day return policy from the date you receive your product.

📦 Return Conditions

You may request a return within 30 calendar days of receiving your order. To be eligible, the item must meet the following conditions:

  • Be unused and in the same condition in which it was delivered

  • Include all original tags and packaging

  • Include the receipt or proof of purchase

✉️ How to Start a Return

To begin the process, please contact us at myluvio.usa@gmail.com.
Returns that haven’t been previously authorized will not be accepted.

🔧 Damaged or Incorrect Products

Please inspect your order upon receipt. If the item is damaged, defective, or incorrect, contact us immediately at myluvio.usa@gmail.com so we can evaluate the issue and resolve it as quickly as possible.

❌ Non-Returnable Items

For hygiene, safety, or customization reasons, the following items cannot be returned:

  • Used or damaged items

  • Personalized or custom-made products

  • Personal care items (such as cosmetics)

  • Sale or discounted products

  • Gift cards

  • Hazardous materials, flammable liquids, or gases

If you’re unsure whether your item qualifies for a return, please contact us before sending it back.

📮 Return Shipping Costs

Customers are responsible for covering the cost of returning items, unless the return is due to an error on our part (such as receiving the wrong product or a defective item).
Return shipping costs are non-refundable.

🔁 Exchanges

To request an exchange, contact us at myluvio.usa@gmail.com with your order number and reason for the request.
Our team will review your case according to the terms outlined in this policy.

🇪🇺 Right of Withdrawal for EU Customers

If your order was shipped to a country within the European Union, you have the right to cancel or return your purchase within 14 calendar days of delivery, without needing to provide a reason.

The item must be in its original condition, unused, with all tags and packaging intact. This is subject to the same conditions mentioned above.

💳 Refunds

Once we receive and inspect your returned item, we’ll notify you if your refund has been approved.
If approved, your refund will be processed to your original payment method within up to 10 business days.

Please note that bank processing times may affect how long it takes for the refund to appear in your account.
If more than 15 business days have passed since your refund was approved and you still haven’t received it, please contact us at myluvio.usa@gmail.com.